How Technology Reduces Equipment Downtime in the Service Industry

service fleet

Just like you bring your car into the shop for a tune up or oil change at regular intervals, companies that maintain a fleet of equipment need to follow a similarly regimented maintenance schedule.  Unfortunately, many companies in the service industry rely on manual tracking using hand-written whiteboards and messy spreadsheets which make it nearly impossible to keep tabs on it all.

So let’s take a look at how the right technology can minimize downtime and ensure that your equipment is up and running – generating revenue – as much as possible.

It Starts with Equipment Tracking

Using software like Equipment Manager for Sage 300, you can track every aspect of your entire fleet of equipment, right down the finest detail. Everything from the type and model of equipment you have to the age, use, and other important details that help you determine what’s in service, for how long, and when maintenance is due.

With all of your equipment tracked in one database using software that’s designed for the service industry, you now have access to tools and features that can help you manage any of three basic types of maintenance including:

  • Frequency or schedule-based maintenance
  • Conditional maintenance triggered by criteria such as dates and meter reads
  • Maintenance based on predefined intervals

What’s more if you’re in the service industry, these maintenance schedules can be linked to service level agreements with your customers.

If It Ain’t Broke …

Everyone has heard the saying ‘if it ain’t broke why fix it?’ But the person who said that probably wasn’t managing equipment and running a business.

When you only fix equipment when it breaks, you run the risk of lost revenue and you might also increase repair costs significantly.

First, your equipment isn’t making money for you if it’s out of service or being repaired – especially during your peak season. When you only manage a few pieces of equipment, this may not be hard to track. But when you’re dealing with hundreds of different pieces of equipment and some of them have been in service for a while, it’s only a matter of time before something goes down at exactly the worst possible moment. It’s Murphy ’s Law.

Second, when you avoid regularly scheduled maintenance, it often results in a much bigger and more costly repair down the road. Take the simple example of the brakes on a car that have been squeaking for a while. If you wait too long to replace the brakes, you may end up having to replace the rotors too. The same concept applies to equipment – scheduled maintenance is often more cost-effective than full-blown repairs.

Let’s take it a step further. Imagine you had a crane out at a job site that broke. Now you have to take it off the job site, drag back it to the shop, fix it, and then drag it back to the job site. None of that downtime time is billable and you run the risk delaying completion of a project and a potentially unhappy customer.

Service Manager for Sage 300

Service Manager for Sage 300 is designed for companies in the business of providing service, repairs, or maintenance. This powerful service management suite cuts through the paperwork, reduces man hours, and improves efficiency in key areas of your business including customer service, invoicing and collections, warranty management, and equipment maintenance.

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By | 2017-05-23T03:39:12-04:00 January 13th, 2017|Service & Repair|0 Comments